Production Release Date: Thursday, April 23, 2020 beginning at 6:30 pm PDT
Platforms: B2B, B2C
Release Type: Hotfix
Environments for Testing: Sand 10(code updated EOD on 4/21/2020)
Note: Related maintenance will occur at 12 am PDT on April 23, 2020 with up to 45 min of downtime.
Donation Email Customization
At ACME, we understand how important it is for you to reach out to your donors to show your gratitude, especially at a time like this. As such, we have enhanced our donation product to send a customizable email specifically for donations placed online.
How it Works
This email will send for eCommerce (B2C) orders placed with a donation only, allowing you to message specifically in response to the donation received. Any orders that include Events or Memberships with a donation will trigger the standard Order Confirmation Email.
Please note: "Resend order confirmation" from Back Office (B2B) will always send the standard Order Confirmation email.
Two new Email Variables can be configured in the Theme section of Back Office (B2B)
Subject line of the email
Default: "Thank you for supporting <your Venue Name>"
Message below the salutation.
Default: "Thank you for your donation to <your Venue Name>."
Supports HTML: Can include can include images, video, formatting tags, etc.
Default: The image below illustrates how the Donation-only Email appears by default.
Customized: The image to the right illustrates the flexibility, showcasing what is possible by simply customizing the intro messages.
A few additional things of note:
email-confirmation-intro-message-1: Applies to both the Donation-only Email and the Order Confirmation Email
b2c-custom-header and b2c-custom-footer: If configured, both will display as they apply to all emails
The Donation Name and Description can be edited in "Back Office › Donations" and will take affect on all future donations