Production Release Date: Thursday, April 23, 2020 beginning at 6:30 pm PDT
Platforms: B2B, B2C
Release Type: Hotfix
Downtime: None
Environments for Testing: Sand 10 (code updated EOD on 4/21/2020)
Note: Related maintenance will occur at 12 am PDT on April 23, 2020 with up to 45 min of downtime.
At ACME, we understand how important it is for you to reach out to your donors to show your gratitude, especially at a time like this. As such, we have enhanced our donation product to send a customizable email specifically for donations placed online.
This email will send for eCommerce (B2C) orders placed with a donation only, allowing you to message specifically in response to the donation received. Any orders that include Events or Memberships with a donation will trigger the standard Order Confirmation Email.
Please note: "Resend order confirmation" from Back Office (B2B) will always send the standard Order Confirmation email.
Two new Email Variables can be configured in the Theme section of Back Office (B2B)
A few additional things of note:
If you need any help with the configuration, contact support@acmeticketing.com and we will be happy to assist.
We are going to continue enhancing Donations over the coming weeks, and will keep you posted as we do. As mentioned in our 11.4.1 release notes, here are a few examples of what we are planning:
This feature will allow you to configure different content on the donations page, for as many scenarios as you can envision.
For example, you will be able to define custom copy which will appear on the donations landing page for:
Additionally, we will allow you to set the appeal, fund and campaign by default so the user doesn't have to select anything. The values you define will be saved into ACME reporting.
Learn more about ACME features with how-to guides and helpful videos. Here is what we've added to our Support knowledge base this week: